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NEW QUESTION # 41
You are building a WalkMe solution to help your users self-serve and prevent common support tickets from being opened repeatedly. You want to add guidance for the top three support tickets to a page on your website and make it stand out for the end user. What is the best solution to allow for quick and easy access?
Answer: A
Explanation:
To address common support tickets and promote self-service, aMini Menuplaced next to the support ticket form is the best solution. A Mini Menu is a compact, context-sensitive menu that provides quick access to relevant content, such as Smart Walk-Thrus or Resources for the top three support issues. Positioning it near the form ensures it's highly visible and accessible when users are likely to need help, reducing ticket submissions by guiding users to solutions proactively.
The other options are less suitable:
* A Survey(A) collects feedback but doesn't provide guidance to prevent tickets.
* Adding to the WalkMe Menu(C) is less targeted, as users must navigate to find content.
* A large ShoutOut(D) is disruptive if shown repeatedly and less effective for ongoing self-service.
Extract from Official WalkMe Documentation:
According to the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.11: Mini Menus):
"Mini Menus are ideal for delivering context-specific content, such as guidance for common issues, directly on a page. Place them near relevant elements, like a support form, to promote self-service and reduce support tickets." The courseAdvancing Your Skills in Building WalkMe Solutionsstates:
"To address frequent support tickets, create a Mini Menu with targeted content and position it near the point of need, such as a ticket form, for quick user access and effective self-service." Option B, a Mini Menu next to the support ticket form, is the best solution.
References:
SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.11: Mini Menus.
WalkMe Editor User Guide, "Creating Mini Menus" Section.
Course:Advancing Your Skills in Building WalkMe Solutions, Module 17: Promoting Self-Service Solutions.
NEW QUESTION # 42
In the Editor, a Shuttle has a full green circle next to it when looking at the Production environment.
How would you describe the status of this Shuttle?
Answer: D
NEW QUESTION # 43
In the Editor, a Shuttle has a full green circle next to it when looking at the Production environment. How would you describe the status of this Shuttle?
Answer: D
Explanation:
In the WalkMe Editor, afull green circlenext to a content item, such as a Shuttle, in the Production environment indicates that the item isPublished to Productionand is live for end users. This status confirms that the Shuttle has been successfully deployed without subsequent modifications or archiving.
The other options are incorrect:
* Draft mode in Test(A) would show a different icon (e.g., gray or yellow) in the Test environment.
* Archived in Production(B) would show an archived status, not a green circle.
* Published but modified(C) would display a modified indicator, not a full green circle.
Extract from Official WalkMe Documentation:
According to the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 1.10: Publishing and Status):
"A full green circle in the Production environment indicates that the content item, such as a Shuttle, is published and active for end users." The courseGetting Started with Building WalkMe Solutionsstates:
"Check the status icon in the Editor: a full green circle in Production means the content is live and published without pending changes." Option D correctly describes the Shuttle's status.
References:
SAP WalkMe Digital Adoption Consultant Study Guide, Section 1.10: Publishing andStatus.
WalkMe Editor User Guide, "Content Status Indicators" Section.
Course:Getting Started with Building WalkMe Solutions, Module 12: Managing Content Status.
NEW QUESTION # 44
You have created a Smart Walk-Thru to guide users creating a new department on a site. Depending on which option users select from a dropdown at one step in the process, they may need to complete a few additional items before moving forward. Which WalkMe feature could help address this alternate path in a Smart Walk- Thru?
Answer: D
Explanation:
TheSplitfeature in a Smart Walk-Thru allows Builders to create alternate paths based on user actions or conditions, such as selecting a specific dropdown option. In this case, if users choose a dropdown option that requires additional steps, the Split feature can branch the Smart Walk-Thru to guide them through those steps before rejoining the main flow. This ensures the Smart Walk-Thru adapts dynamically to user choices, providing tailored guidance.
The other options are incorrect:
* Start Point(A) defines where a Smart Walk-Thru begins, not alternate paths.
* Wait For Condition(B) pauses the flow until a condition is met, not for branching.
* Popup Step(D) displays a message or input field, not for managing alternate paths.
Extract from Official WalkMe Documentation:
Per the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.2:
Smart Walk-Thrus):
"The Split feature enables branching in Smart Walk-Thrus based on user actions, such as dropdown selections, allowing customized guidance for different paths." The courseGetting Started with Building WalkMe Solutionsexplains:
"Use Split steps to handle alternate paths in a Smart Walk-Thru, like additional steps for specific dropdown choices, ensuring flexible and accurate guidance." Option C, Split, is the correct feature for this scenario.
References:
SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.2: Smart Walk-Thrus.
WalkMe Editor User Guide, "Split Steps" Section.
Course:Getting Started with Building WalkMe Solutions, Module 6: Advanced Smart Walk-Thru Features.
NEW QUESTION # 45
Where would you go to open a support ticket with WalkMe's technical experts?
Answer: A
NEW QUESTION # 46
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