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Another important aspect of the Microsoft MB-210 exam is testing the candidate's knowledge of customer engagement. This includes understanding how to create and manage customer interactions, as well as how to use the various tools available in Microsoft Dynamics 365 Sales to analyze customer behavior and make data-driven decisions. Candidates will need to demonstrate their ability to configure and customize the customer engagement hub, as well as how to use the system to manage customer relationships.
Microsoft MB-210 certification exam is designed for individuals who want to become certified Microsoft Dynamics 365 Sales Functional Consultants. MB-210 Exam Tests candidates' abilities to leverage Microsoft Dynamics 365 Sales to implement solutions that enhance sales processes, customer engagement, and pipeline management. Microsoft Dynamics 365 Sales Functional Consultant certification is ideal for professionals who are involved in sales, marketing, or customer service and want to develop their expertise in using Microsoft Dynamics 365 Sales to drive business growth.
NEW QUESTION # 135
You use Dynamics 365 for Sales. Users search for leads by using email addresses, phone numbers, and comments made in notes.
Users report that the results they obtain when using Global Search are not useful.
You need to configure Dynamics 365 to enable the users to locate leads.
What should you implement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/basics/relevance-search-results
NEW QUESTION # 136
A company uses Dynamics 365 Sales. The company plans to use Microsoft SharePoint to organize documents.
All access to documents must be through Dynamics 365 Sales. You must limit document access to only salespeople.
You need to set up SharePoint for use.
What should you set up for each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
NEW QUESTION # 137
You manage the Dynamics 365 environment for Contoso, Ltd. A rule automatically creates a lead associated with an email when an email is sent to sales@contoso.com.
You need to ensure that the marketing manager receives an email each time an email request is sent to sales@contoso.com.
How should you configure the rule? To answer, drag the appropriate actions to the correct requirements. Each action may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
NEW QUESTION # 138
Drag and Drop Question
You manage the Dynamics 365 environment for Contoso, Ltd. A rule automatically creates a lead associated with an email when an email is sent to sales@contoso.com.
You need to ensure that the marketing manager receives an email each time an email request is sent to sales@contoso.com.
How should you configure the rule? To answer, drag the appropriate actions to the correct requirements. Each action may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 139
A company uses Dynamics 365 Sales. You add the Kanban control to the Opportunity entity.
You plan to implement Kanban views in the system. The implementation must accomplish the following:
Set up opportunities so they are visible in Kanban views.
Ensure that the default view displays the opportunities in the sales cycle.
Ensure that users know how to change the status in the Kanban status view without opening the full record.
You need to complete the Kanban setup.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/opportunity-kanban-view
NEW QUESTION # 140
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